M3A1 Essay Example | Topics and Well Written Essays - 250 words

M3A1 - Essay Example Emotional intelligence, therefore, offers a way in which managers working in different cultural settings than their own can adapt and achieve success in their new setting. For example, Deirdre who works as a broadcast director for a London-based company was tasked to ensure all units adopt a single negotiating strategy. Instead of fighting it out with the managers who resisted this change, she had one-on-one meetings to find out their reasons for resisting. Later, she shared ideas with them and revised her negotiating methods to incorporate the approaches the managers had found successful. The managers chose to co-operate other than resist. An effective leader exhibits five components of emotional intelligence. These are self-awareness, self-regulation, empathy, social skills and motivation (Hofstede, 1985). He further explains that emotional intelligence is necessary for building trust, solving problems with others, participating productively in a group and creating a sense of identity and efficacy. Emotional intelligence, however, has its weaknesses as shown by Earley & Mosakowski (2004). They give an example of an American expatriate engineer working with two German counterparts. After some time of the Germans shooting down other people’s ideas, the American mistakenly equated the action of the two as that of all Germans. With emotional intelligence alone, the manager is unable to show how much of the behavior of the engineers had been idiosyncratic and how much was culturally determined. He did not know how to influence their actions (Earley & Mosakowski, 2004). Earley and Mosakowski state that human actions, speech and gestures that a person encounters in a foreign setting are subject to wide interpretations that may make misunderstandings likely and cooperation impossible (Earley&Mosakowski, 2004). Hofstede states